Returns & Personalised Goods

We want you to be happy with your order. As many of our garments are embroidered or printed specifically for you, please take a moment to check the information below before ordering.

Choosing the correct size

Please check the size chart shown with the product before ordering to make sure you select the correct size. Sizing can vary between different garment manufacturers and styles.

Ordering a larger quantity?

If you have not purchased or worn the garment before and are planning to place a larger personalised order, we strongly recommend ordering one undecorated garment first to check the size, fit and quality.

An undecorated sample can be returned if unsuitable, provided it remains eligible for return under the conditions below. This gives you the opportunity to check the garment before committing to embroidery or printing across a larger order.

Undecorated items

For eligible consumer purchases made online, you normally have 14 days from receiving an undecorated item to tell us that you wish to cancel, followed by a further 14 days to return it. Returned items should be kept in a condition consistent with reasonable inspection and trying-on.

Where you are returning an eligible undecorated item because you have changed your mind or ordered the wrong size, you are responsible for the cost of returning it to us. Your statutory rights are not affected.

Personalised, embroidered or printed items

Garments and other products that have been embroidered, printed or otherwise personalised to your requirements cannot normally be returned simply because you have changed your mind, ordered the wrong size or no longer require them.

This is why we ask customers to check our size charts carefully and recommend an undecorated sample before larger orders where the garment has not been used before.

Artwork proofs and approval

For new personalised orders we send an artwork proof for approval and will not proceed with production until approval has been received.

Please check your proof carefully, including spelling, wording, artwork details and positioning shown on the proof. Once you approve the proof, we will produce your order based on that approval.

If we produce something that does not match the approved proof, we will of course put it right.

Faulty items or mistakes made by us

If a garment is faulty, damaged, not as described, or we have made an error with your order, please contact us. We are happy to put things right and, where appropriate, replace the affected item at no cost to you.

Personalisation does not affect your statutory rights where goods are faulty, not as described or we have made an error.

How to arrange a return

Please contact us before returning an item so we can confirm the return details and help resolve the issue as quickly as possible. Please include your order number and, if there is a fault or production problem, photographs where possible.

This policy is in addition to, and does not affect, your statutory rights.